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  • For 18 years, the no. 1 battery and adapter specialist
  • Over 1.000.000 customers

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Privacy Policy

BraunOni B.V., located at Freddy van Riemsdijkweg 6a 5657 EE in Eindhoven, The Netherlands, is responsible for the processing of personal data as presented in this privacy statement.

Contact information:
BraunOni B.V.
Freddy van Riemsdijkweg 6a
5657 EE Eindhoven
The Netherlands

Personal data that we process

BraunOni B.V. processes your personal data because you make use of our services and/or because you provide them to us yourself.

Below is an overview of the personal data we process:

  • First name and surname
  • Address information
  • Phone number
  • Email address
  • IP address

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age, unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at helpdesk, and we will delete this information.

For what purpose and on what basis do we process personal data

BraunOni B.V. processes your personal data for the following purposes:

For contractual agreements:

  • Processing your payment
  • Contacting you by email or phone if this is necessary for carrying out our services
  • For delivering goods and services to you
  • Processing of returns

For a legitimate interest:

  • For customer reviews and customer satisfaction surveys

Or if you have given us permission for:

  • Sending our newsletter
  • Placing cookies

BraunOni B.V. also processes personal data if we are legally obliged to do so, such as information that we need for the tax authorities, or in the event of suspicion of fraud.

Automated decision-making

BraunOni B.V. does not make decisions on matters that could have (significant) consequences for individuals based on automated processing. These are decisions taken by computer programs or systems, without the intervention of a person (for example an employee of BraunOni B.V.).

How long do we store personal data

BraunOni B.V. does not store your personal data any longer than strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

(Category) personal data
Retention period
Personal details and address
7 years
We are obligated store this personal data in order to comply with the legal obligations we have to the tax authorities.
Email address
3 years
We store your email address so we can process any warranty cases. If you have subscribed to our newsletter, we will retain your email address until you withdraw your consent.
IP address
1 year
The IP address is only used to prevent fraud.

Sharing personal data with third parties

BraunOni B.V. shares your personal data with various third parties if this is necessary for the execution of the agreement (such as carriers) and to comply with legal obligations (tax authorities). To ensure an equivalent level of security and confidentiality of your data, we conclude a Data Processing Agreement with companies that process your data at our behest. BraunOni B.V. remains liable for these processing operations. BraunOni B.V. also provides your personal data to other third parties. We only do this with your express permission.

Use of Cookies

We use cookies on many of our pages in order to enhance the attractiveness of our website and to enable the proper utilisation of certain functions. This incorporates the use of small text files which are stored on your device, that save specific settings and data regarding the exchange between your browser and our system. Some of the cookies used by us will be deleted at the end of your browser session, i.e. once your browser has been closed (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies).

Cookies do not contain any personal data and therefore cannot be assigned to any user. Based on the cookie-technology we only received anonymised information, e.g. about the website that led you to our shop, which pages have been viewed on our website etc.

You may configure your browser so, that you receive a notification when any cookies are placed and can decide in individual cases whether or not you wish to accept them, or you may reject cookies for specific cases or in general (detailed instructions regarding the setting options of your browser are given below). Should you reject any cookies, the functionality of our website may be compromised.

Below, we present information on cookies we use and how you can customise your browser in that respect.

1. Necessary cookies
These cookies are necessary to enable you to use our website. This includes e.g. cookies that enable you to log into the customer area or add items to your shopping cart.

2. Analytical / performance cookies
These cookies enable collecting anonymised data about user behaviour on our website. We analyse them to e.g. improve the functionality of our website and recommend products that might be interesting to you

3. Functionality cookies
These cookies are used for certain features of our website, e.g. to improve the website’s navigation, or deliver customised and relevant information (e.g. ads that match your interests) to you.

4. Targeting cookies
These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed ads to your interests.

5. Third-party cookies
The cookies of some of our advertising providers help make the online offer and our website more attractive to you. Therefore, cookies of our partner providers are also saved to your hard disk when you are visiting our website. These are temporary cookies and are automatically deleted after a specific timeframe. Cookies of our partner providers do not collect personal data, either. They will collect exclusively pseudonymised data under a user ID. These pseudonymised data will not be associated with your personal data at any time.

How can I change cookie settings in my browser?
Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:

Microsoft Edge™

Apple Safari™

Google Chrome™

Mozilla Firefox™

Use of Google Analytics for web analysis purposes
This website uses Google (Universal) Analytics, a web analysis service provided by Google Inc. ( Google (Universal) Analytics uses methods which enable analysis of your use of the website, through cookies for example, text files stored on your computer. The information created about your use of this website is usually transferred to a Google server in the US and saved there. Activating the IP anonymisation on this website will cause the IP address to be shortened before transfer within the member states of the European Union or in other contract states of the agreement about European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and shortened there. The anonymous IP address transferred from your browser to Google Analytics will not be joined with other data logged by Google.

You may prevent the transfer of data created by cookies and your usage of the website (incl. your IP address) to Google as well as further processing of such data by Google by downloading and installing the following browser plugin:

View, correct, or remove data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by BraunOni B.V. and you have the right to data portability. This means that you may submit a request to us to send any personal information we have of you in a computer file to you or to another organisation specified by you.

In addition, you can send a request for inspection, correction, removal, or transfer of your personal data, a request for withdrawal of your consent, or an objection to the processing of your personal data to helpdesk

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Social Security Number. This is to protect your privacy. We will respond to your request as quickly as possible, but at the latest within four weeks.

BraunOni B.V. would also like to point out that you have the opportunity to file a complaint with your national supervisory authority or the Dutch Data Protection Authority.

How we secure personal data

BraunOni B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not secure or if there are indications of abuse, please contact our customer service at helpdesk


Fabrizio Rinaldi rated us:
Compex Mi-Sport battery (2000 mAh 4.8 V)
Good service; delivery a little slow.
About the product:
Bought batteries for home telòphones and are working nicely. I bought also a battery for Compex, and until now is working effectively, even though is cheaper than the original.
Read reviews from other customers
  • Safe, easy, fast
  • For 18 years, the no. 1 battery and adapter specialist
  • Over 1.000.000 customers

Questions? Please contact us!